- requests by phone and e-mail
- manual calculations in spreadsheets
- complex waste price list per legislation
- no overview of request status
ENVISAN-GEM received waste collection requests by phone and e-mail. For every request, a sales rep had to manually identify the waste types, look them up in the price list, calculate transport from the distance, add handling, weighing and container rental, and write the resulting quote into a document. A calculation took tens of minutes, there was no single overview of the status of each request, and it was not possible to quickly offer the customer several solution variants.
The domain itself is demanding, too. The price list contains more than a hundred waste types with catalogue numbers defined by waste legislation, distinguishes hazardous from non-hazardous waste, and specifies for each type what may and may not go into the container. And the price of a job is not made up of the waste alone — it also depends on distance, vehicle type, container size, the number of trips, handlings and weighings, and the length of the rental.
